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Opinion: ECG is abusing monopoly and frustrating Ghanaians

Ghanaians have received appalling service from the state-owned electricity provider throughout the years, and it keeps getting away with it.

The most recent example of such poor customer service was seen in the last few days when people around the country were complaining about not being able to add credit to their prepaid meters.

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As a result, the majority of businesses, including internet cafes, frozen food stores, and others, are no longer functional.

EGC, on the other hand, disclosed to the public that they had a technical issue and were taking action to fix it. The problem reappeared two weeks after it was ostensibly resolved, highlighting how incompetent E.C.G has become.

Being a victim myself, I am aware of how annoying it is to spend days sleeping in the dark, inability to charge my phone or laptop for those few days, among other things was really distressing because I work from home and have KPI to meet. Some people weren’t impacted by the technical so-called difficulties. It appears that those with outdated meters were able to buy electricity without difficulty.

Does this imply that the previous meters are superior to the present ones in terms of quality? If so, I believe it is better if we switch back to the older meters. The so-called new and upgraded meters don’t offer the same free 24-hour extension as the older meters do when the electricity is used up.

Some customers who used the digital method of making purchases on smartphones lost their money without getting the electricity they had paid for, and no explanation has been given for the anomaly.

ECG, the sole power vending company in Ghana, has grown wings and has started committing theft.

We want our old meters back if it will stop some of these aggravating recurrent difficulties, just to be clear.

Intern at Pulse Ghana, Daniella Arms, is the author.

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