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ECG resolves electricity credit vending challenges

The Electricity Company of Ghana (ECG) has reported that the system breakdown that caused credit vending issues for consumers over the weekend has been fixed.

ECG’s payment services were down for almost four days, which resulted in many irate consumers waiting in lengthy lines.

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However, the management of the Ghanaian Electricity Company claims to have returned the systems to regular operation.

The Public Relations Officer for Accra West Region revealed that the vending difficulties have been resolved in an interview on Joy FM’s Midday News on Wednesday.

The technical team discovered a problem with the vending system over the weekend, which forced them to turn it off in order to stop the issue from getting worse, according to Mr. Fred Baimbill-Johnson.

Thankfully, the issue has now been handled, and he expressed the hope that a similar circumstance won’t arise again.

He denied that the challenge had any effect on the ECG system when asked.

According to the information I have, it wasn’t compromised, he stated.

Regarding e-cash, Mr. Baimbill-Johnson said that the app has been in use by users and has been active.

He said that a new application interface had been added and was presently undergoing pilot testing, so “as and when somebody has any concern and they report, we take it on board and then effect and modifications.”

In the meantime, some ECG prepaid payment locations in Accra have regained their composure.

However same cannot be said for customers who use the e-payment platforms when JoyNews’ Michael Asharley visited some vending points in Accra. Earlier, some vendors and customers in the Ashanti Region affected by the system interruption were not able to sell or buy electricity for four days.

“I’ve been trying to find light for nearly four days now, but I can’t seem to find any. One customer said, “The heat in my room has ruined my lunch.

“I have been unable to access pre-paid for the past three days. Another client said to Nana Boakye Dankwah Yiadom of Luv FM, “I just bought GHC100 pre-paid light and after ten days it was ended, I have been roaming for numerous days.

Similar problems occurred in September, preventing customers in certain regions from buying electricity for more than a week before the problems were resolved.

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